Communication is challenging. We usually think others understand clearly. Often times, we even expect them to read our minds, the old reading between the lines.
However, others do not always understand. Thus, we need to communicate more effectively. Every leader must constantly work to improve their communication skills.
Learn to listen. Stop reading between the lines or thinking of what to say next.
Repeat back what was heard. This step ensures understanding.
Ask questions. This helps clarify areas we might have misunderstood.
Think before responding. Take time to consider a proper response.